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FAQ

Arrival

Where do I leave my backpack?

MOA has lockers available to you for $0.25 each. Backpacks and other large items are not permitted in the Museum.

Where do I buy tickets?

General admission to MOA can purchased in-person. Advance tickets can be purchased via Vancouver Attractions.

Select programs and events may require a prepaid ticket or advance registration. More information about upcoming events can be found here.

General admission is free for UBC students, staff, faculty, MOA Members and Indigenous peoples.

Where can I park?

There is a paid parking lot in front of MOA ($3.50/hour). There is also paid parking at the Rose Garden Parkade across the street from MOA, on NW Marine Drive.

There are limited spaces for school and tour buses in the MOA parking lot, available on a first-come-first-served basis.

Does MOA validate parking?

No. The MOA parking lot is operated by UBC Parking.

Accessibility

Is MOA wheelchair accessible?

MOA is a fully accessible building. Three accessible parking spaces are available in front of the Museum (please note that these are paid parking spaces). We participate in the Access 2 Card program and grant free admission to attendants accompanying people with disabilities. We have four wheelchairs that may be borrowed free of charge.

Are service dogs allowed in the Museum?

Service dogs certified by the following organizations are allowed into the Museum:

  • International Guide Dog Federation (IGDF)
  • Assistance Dogs International (ADI)
  • PADS

Identification for the above certification must be presented upon arrival.

We do not allow admittance of emotional support animals or companion animals.

Food

What are my food options?

Café MOA is located in the museum, down the hall to the right of the admissions desk. Café MOA offers a wide array of pastries, sandwiches and other hot foods. Vegetarian options are available.

Koerner’s Pub is located across the street from MOA. Exit from MOA’s front doors and cross NW Marine Drive, Koerner’s is on the corner to the left.

Photography

Can I take photos or film at MOA?

While you are able to take photos, flash photography is not allowed. In certain cases, there will be signs designating areas where photography is not allowed. If you wish to film professionally or have a professional photoshoot you will need to fill out the appropriate form and email it to communications@moa.ubc.ca.

Application for photography

Application for filming

Can I share photos from MOA’s online collections?

Please direct questions about copyright to communications@moa.ubc.ca with the photo attached.

Other

Does MOA have Wi-Fi?

MOA uses UBC’s Wi-Fi network. If you’re a visitor, please use UBC Visitor. If you’re a UBC student or staff, log on to UBC Secure using your CWL name and password.

Can someone help me identify an object?

If you have an object you’d like identified, please email the appropriate staff member. If possible, include photographs along with a detailed description. Please note that not all requests can be met. For further information on identifying objects, please call 604.822.5087.