Welcome to MOA! We have implemented new COVID-19 safety protocols (updated July 16, 2021). Plan your next visit →

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New Procedures for a Safe Visit

Updated July 16, 2021

Welcome to MOA! MOA is open to the public, and we have implemented new visiting procedures—for your safety, and ours.

Please read the following information carefully. We want you to enjoy a safe and pleasant visit, so we ask that all visitors follow the policies, procedures and visitor code of conduct listed on this page. This information is subject to change, so check back for the latest updates before buying your ticket and again before arriving for your visit.

We are happy to see you soon.

Jump To:
  1. Planning Your Visit
  2. Ticketing + Admissions
  3. Before You Arrive
  4. When You Arrive
  5. Inside the Museum
  6. Visitor Code of Conduct
  7. UBC’s COVID-19 Safety Plans

 

 

1. Planning Your Visit

Hours

Museum

  • Tuesday – Sunday, 10 am – 5 pm
  • Closed Mondays

MOA Shop

  • Tuesday – Sunday, 11 am – 5 pm
  • To visit only the MOA Shop, you may be required to wait in line to enter

Café MOA

  • Tuesday – Sunday, 10 am – 4:30 pm

Audrey and Harry Hawthorn Library and Archives at MOA

Great Hall Seismic Upgrades

  • In order to upgrade the resiliency of MOA’s Great Hall and protect its irreplaceable collection in the event of a major earthquake, the Museum has begun preparations to seismically upgrade and rebuild the iconic space. Read the full details of this massive undertaking here.
  • While the Great Hall will be closed to the public for the duration of the construction (beginning December 2020), MOA and all other gallery spaces in the Museum will remain open during the Great Hall seismic upgrades.
  • Museum admission rates have been reduced to reflect the possible impact on visitor experience (effective January 4, 2021).
  • Anticipated schedule of activity:
      • Early December 2020: A construction hoarding wall will be erected to close the Great Hall from the rest of the Museum. The Great Hall will be closed to the public from this point forward.
      • 2021–2023: Construction takes place and is anticipated to be completed in Summer 2023. MOA and all other gallery spaces in the Museum will remain open during the Great Hall seismic upgrades.

How to visit

Museum admission is now on a timed-entry basis. We recommend visitors pre-book their tickets online in advance of their visit to guarantee entry.

The capacity of the Museum has been reduced to comply with provincial health orders—the number of visitors admitted into the Museum is based on this capacity. Visitors with pre-booked timed-entry tickets will be guaranteed entry within 30 minutes after their selected time slot (for example, if your timed-entry ticket is for 10 am, you may enter between 10 and 10:30 am). Visitors who have not pre-booked their tickets will be admitted into the Museum as capacity permits (for example, if the capacity is full when you arrive, you may be required to wait until the next available time slot).

Book your ticket

(Timed-entry admission tickets will be available to book online approximately two months in advance.)

Once inside MOA you’re welcome to spend as much time as you’d like. Visitors typically spend 1.5 to 2 hours at the Museum.

All visitors are encouraged to wear non-medical masks, when indoors at MOA and on the UBC campus. This is in accordance with UBC’s COVID-19 Safety Plans.

If you or any member of your party is feeling sick; have been identified by Public Health as a close contact of someone with COVID-19; have been told to isolate by Public Health—please stay home. We look forward to welcoming you back in the near future.

For general inquiries about the museum, please contact MOA’s reception: info@moa.ubc.ca, 604-827-5932.

For technical assistance to book timed-entry tickets online, please contact The Chan Centre (MOA’s ticketing operator): tickets@tickets.ubc.ca, 604-822-2697.

 

2. Ticketing + Admissions

Museum admission is now on a timed-entry basis. We recommend visitors pre-book their tickets online in advance of their visit to guarantee entry.

Please note: no refunds or exchanges will be issued for timed-entry tickets—including if you miss your timed-entry slot.

Book your ticket

Entry times are every 30 minutes. The first entry time each day is 10 am; the last entry time is 4 pm. If you have pre-booked timed-entry tickets, you will be guaranteed entry within 30 minutes after your selected time slot. For example, if your timed-entry ticket is for 10 am, you will be guaranteed entry anytime between 10 and 10:30 am.

If you have have not pre-booked your ticket in advance, you will be admitted into the Museum as capacity permits. If building capacity is full when you arrive, you may be required to wait until the next available time slot.

Special Admissions

MOA Members receive free admission and can pre-book a free timed-entry ticket online, and must present a valid MOA membership card at point of entry.

UBC students, staff and faculty receive free admission and can pre-book a free timed-entry ticket online, and must present a valid UBC photo ID at point of entry.

Indigenous peoples receive free admission and can pre-book a free timed-entry ticket online.

Children 6 years old and under receive free admission and can pre-book a free timed-entry ticket online.

If you have complimentary passes, special admission privileges, coupons or pre-paid vouchers (including Access 2 Card, 2021 Build Back Tourism Challenge (formerly Tourism Challenge), MOA complimentary passes, University Neighbourhood Association privileges, UTown privileges), please click here for special instructions on how to redeem your privileges.

Coupons and other offers (such as Entertainment Book, BCAA, Groupon, etc.) are only accepted on arrival. They cannot be used online towards pre-booked, timed entry tickets.

Technical Assistance

MOA’s online ticketing is operated by the The Chan Centre. You will be required to create an online account with The Chan Centre to complete your online booking. (If you have previously purchased tickets to events at The Chan Centre, or have previously registered for any of MOA’s ticketed events and workshops, you may already have an existing online account—you will need to log into that account.)

For technical assistance to book timed-entry tickets online, please contact The Chan Centre: tickets@tickets.ubc.ca, 604-822-2697.

If you have pre-booked a timed-entry ticket, and are no longer able to visit because you are sick; have been identified by Public Health as a close contact of someone with COVID-19; have been told to isolate by Public Health—please call 604.827.5932.

 

3. Before You Arrive

We recommend visitors pre-book their tickets online in advance of their visit to guarantee entry.

Book your ticket

Read the full ticketing and admission policies:

Ticketing + admission policies

MOA Members and UBC students, staff and faculty: you can pre-book a free timed-entry ticket online in advance of your visit. Bring your valid membership card or UBC photo ID to present at the point of entry.

Please plan to arrive promptly for your selected timed-entry slot. Your timed-entry ticket allows you to enter MOA within 30 minutes after your selected timed-entry slot. For example, if your timed-entry ticket is for 10 am, you may enter between 10 and 10:30 am.

Just Before Your Visit

If you or any member of your party is feeling sick; have been identified by Public Health as a close contact of someone with COVID-19; have been told to isolate by Public Health—please stay home. We look forward to welcoming you back in the near future. If you have pre-booked a timed-entry ticket, and are no longer able to visit for any of the above reasons, please call 604.827.5932.

Please travel light. MOA has limited lockers to store personal items. There is no storage for large bags or suitcases.

Please be aware that food and drink cannot be consumed in other areas inside the Museum. (Café MOA is open from Tuesday – Sunday, 10 am – 4:30 pm.)

 

 4. When You Arrive

If you are have pre-booked your timed-entry ticket, please have it printed, or ready on your phone, when you arrive on site.

If you are driving, please note that paid parking remains in effect across the UBC campus, including the MOA parking lot and the Rose Garden parkade.

Please respect other people’s personal space and consider their situations and comfort levels.

All visitors are encouraged to wear non-medical masks, when indoors at MOA and on the UBC campus in accordance with UBC’s COVID-19 Safety Plans.

MOA reserves the right to deny or revoke entry to the Museum to any visitor who does not adhere to any stated policies or code of conduct.

 

5. Inside the Museum

Please respect other people’s personal space and consider their situations and comfort levels.

Please travel light. MOA has limited lockers to store personal items. There is no storage for large bags or suitcases.

Please be aware that food and drink cannot be consumed inside the Museum.

In order to upgrade the resiliency of the Museum and protect its irreplaceable collection in the event of a major earthquake, MOA has begun seismic upgrades to its iconic Great Hall. Read the full details of this massive undertaking here. While the Great Hall will be close to the public for the duration of the construction (beginning December 2020), MOA and all other gallery spaces in the Museum will remain open during the Great Hall seismic upgrades.

  • Anticipated schedule of activity:
    • Early December 2020: A construction hoarding wall will be erected to close the Great Hall from the rest of the Museum. The Great Hall will not be accessible to the public from this point forward.
    • 2021–2023: Construction takes place and is anticipated to be completed in Summer 2023. MOA and all other gallery spaces in the Museum will remain open during the Great Hall seismic upgrades.

Please follow the directional signage throughout the Museum.

All visitors are encouraged to wear non-medical masks, when indoors at MOA and on the UBC campus in accordance with UBC’s COVID-19 Safety Plans.

MOA staff are there to support your visit and to help ensure that new policies are respected.

All visitors will be asked to follow the policies, procedures and visitor code of conduct listed on this page. MOA reserves the right to deny or revoke entry to the Museum to any visitor who does not adhere to any stated policies or code of conduct.

 

6. Visitor Code of Conduct

  • Please do not come to MOA if you or any member of your party is feeling sick; have been identified by Public Health as a close contact of someone with COVID-19; have been told to isolate by Public Health.
  • Please cough and sneeze into your elbow.
  • Please do not consume any food or drink inside the Museum.
  • Please be respectful of your fellow visitors and MOA staff.

 

 

7. UBC’s COVID-19 Safety Plans

MOA is a unit of the University of British Columbia, and as such follows the university’s COVID-19 policies. UBC’s full COVID-19 Safety Plans are available to read here.

 

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