Visit MOA! New safety measures + timed-entry tickets in effect. (Updated November 9, 2020) Plan your visit →

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MOA Re-Opening:
New Procedures for a Safe Visit

Updated November 20, 2020

Welcome to MOA! MOA is open to the public, and we encourage you to safely visit with members of your immediate household.

We have implemented visiting procedures and physical distancing measures—for your safety, and ours.

Please read the following information carefully. We want you to enjoy a safe and pleasant visit, so we ask that all visitors follow the policies, procedures and visitor code of conduct listed on this page. This information is subject to change, so check back for the latest updates before buying your ticket and again before arriving for your visit.

We are happy to see you soon.

Jump To:
  1. Planning Your Visit
  2. Ticketing + Admissions
  3. Before You Arrive
  4. When You Arrive
  5. Inside the Museum
  6. Visitor Code of Conduct

 

 

1. Planning Your Visit

Hours

Museum

  • Tuesday – Sunday, 10 am – 5 pm
  • Closed Mondays

MOA Shop

  • Tuesday – Sunday, 11 am – 5 pm
  • To visit only the MOA Shop, you do not need a timed-entry ticket, though you may be required to wait in line to enter

Café MOA

  • Tuesday – Sunday, 10 am – 4:30 pm
  • To visit only Café MOA, you do not need a timed-entry ticket, though you may be required to wait in line to enter

Audrey and Harry Hawthorn Library and Archives at MOA

Holiday Closures

  • MOA will be closed December 24 + December 25, 2020
  • MOA will be open December 26 (10 am–5 pm), December 31 (10 am–2:30 pm), January 1 (10 am–5 pm)

Great Hall Seismic Upgrades

  • In order to upgrade the resiliency of MOA’s Great Hall and protect its irreplaceable collection in the event of a major earthquake, the Museum has begun preparations to seismically upgrade and rebuild the iconic space. Read the full details of this massive undertaking here.
  • While the Great Hall will be closed to the public for the duration of the construction (beginning December 2020), MOA and all other gallery spaces in the Museum will remain open during the Great Hall seismic upgrades.
  • Anticipated schedule of activity:
      • November 16 – 27, 2020: Poles in the Great Hall will be lowered and moved to an adjacent gallery where they will rest for the duration of the seismic upgrades. Visitors will have a rare opportunity to witness the delicate and complex process of lowering these massive carvings, and to see them resting once lowered.
      • Early December 2020: A construction hoarding wall will be erected to close the Great Hall from the rest of the Museum. The Great Hall will be closed to the public from this point forward.
      • January 2021: Construction begins and is anticipated to be completed in Summer 2022. MOA and all other gallery spaces in the Museum will remain open during the Great Hall seismic upgrades.

How to visit

Museum admission is now on a timed-entry basis. All visitors must pre-book a ticket online to be admitted into the Museum. Your timed-entry ticket allows you to enter MOA within 30 minutes after your selected time slot. For example, if your timed-entry ticket is for 10 am, you may enter between 10 and 10:30 am.

Book your ticket

(Timed-entry admission tickets will be available to book online approximately one month in advance.)

Once inside MOA you’re welcome to spend as much time as you’d like. Visitors typically spend 1.5 to 2 hours at the Museum.

All gallery spaces in the Museum are open. Museum admission includes MOA’s new feature exhibition Shame and Prejudice: A Story of Resilience—on view until January 3, 2021. Visible storage drawers in the Multiversity Galleries are not available. There are no daily guided tours until further notice.

All visitors are required to wear non-medical masks, when indoors at MOA and on the UBC campus in accordance with UBC’s COVID-19 Safety Plans. This amends UBC’s previous policy which strongly recommended the use of masks. (Updated September 11, 2020.)

If you or any member of your party is feeling sick, please stay home. We look forward to welcoming you back when you are feeling better.

For general inquiries about the museum, please contact MOA’s reception: info@moa.ubc.ca, 604.822.5087.

For technical assistance to book timed-entry tickets online, please contact The Chan Centre (MOA’s ticketing operator): tickets@tickets.ubc.ca, 604-822-2697.

 

2. Ticketing + Admissions

Museum admission is now on a timed-entry basis. All visitors must pre-book a ticket online to be admitted into the Museum. Admission tickets will not be sold on site at the Museum.

While time-entry admission is in effect, we regret that we cannot accept cash or MOA gift card payments for the purchase of tickets. An online service fee will be added to ticket purchases. No refunds or exchanges will be issued for timed-entry tickets—including if you miss your timed-entry slot.

Book your ticket

Entry times are every 30 minutes. The first entry time each day is 10 am; the last entry time is 4 pm. Your timed-entry ticket allows you to enter MOA within 30 minutes after your selected timed-entry slot. For example, if your timed-entry ticket is for 10 am, you may enter between 10 and 10:30 am.

Special Admissions

MOA Members receive free admission but must pre-book a timed-entry ticket online, and present a valid MOA membership card at point of entry.

UBC students, staff and faculty receive free admission but must pre-book a timed-entry ticket online, and present a valid UBC photo ID at point of entry.

Indigenous peoples receive free admission but must pre-book a timed-entry ticket online.

Children 6 years old and under receive free admission but must pre-book a timed-entry ticket online.

If you have complimentary passes, special admission privileges, coupons or pre-paid vouchers (including Access 2 Card, Tourism Challenge Privilege Passes, MOA complimentary passes, University Neighbourhood Association privileges, UTown privileges), please click here for special instructions on how to redeem your privileges.

Until further notice, we regret we cannot accept other discounts, including Entertainment Book, BCAA, Groupon, etc.

Technical Assistance

MOA’s online ticketing is operated by the The Chan Centre. You will be required to create an online account with The Chan Centre to complete your online booking. (If you have previously purchased tickets to events at The Chan Centre, or have previously registered for any of MOA’s ticketed events and workshops, you may already have an existing online account—you will need to log into that account.)

For technical assistance to book timed-entry tickets online, please contact The Chan Centre: tickets@tickets.ubc.ca, 604-822-2697.

If you have pre-booked a timed-entry ticket, but are no longer able to visit because you are sick, please call 604.827.5932.

 

3. Before You Arrive

Ensure you have pre-booked your timed-entry ticket online. Tickets will not be sold on site at the Museum.

Book your ticket

Read the full ticketing and admission policies:

Ticketing + admission policies

MOA Members and UBC students, staff and faculty: you must pre-book a free timed-entry ticket online. Bring your valid membership card or UBC photo ID to present at the point of entry.

Please plan to arrive promptly for your selected timed-entry slot. Your timed-entry ticket allows you to enter MOA within 30 minutes after your selected timed-entry slot. For example, if your timed-entry ticket is for 10 am, you may enter between 10 and 10:30 am.

Just Before Your Visit

If you or any member of your party is feeling sick, please stay home. We look forward to welcoming you back when you are feeling better. If you have pre-booked a timed-entry ticket, but are no longer able to visit because you are sick, please call 604.827.5932.

You may be asked to wait in line outside before being admitted into the Museum. Please be prepared for the weather.

Please travel light. MOA has limited lockers to store personal items. There is no storage for large bags or suitcases.

Café MOA is open from Tuesday – Sunday, 10 am – 4:30 pm. Please be aware that food and drink cannot be consumed in other areas inside the Museum.

 

 4. When You Arrive

Please have your pre-booked, timed-entry ticket printed, or ready on your phone, when you arrive on site. You may be asked to wait in line outside before being admitted into the Museum—please be prepared for the weather.

If you are driving, please note that paid parking remains in effect across the UBC campus, including the MOA parking lot and the Rose Garden parkade.

Please keep a two-metre distance from others outside of your party at all times.

All visitors are required to wear non-medical masks, when indoors at MOA and on the UBC campus in accordance with UBC’s COVID-19 Safety Plans.

MOA reserves the right to deny or revoke entry to the Museum to any visitor who does not adhere to any stated policies or code of conduct.

 

5. Inside the Museum

Please maintain a two-metre distance from others outside of your party at all times. 

Please travel light. MOA has limited lockers to store personal items. There is no storage for large bags or suitcases.

Please be aware that food and drink cannot be consumed inside the Museum.

Museum admission includes MOA’s new feature exhibition Shame and Prejudice: A Story of Resilience—on view until January 3, 2021. Visible storage drawers in the Multiversity Galleries are not available. There are no daily guided tours, until further notice.

In order to upgrade the resiliency of the Museum and protect its irreplaceable collection in the event of a major earthquake, MOA has begun seismic upgrades to its iconic Great Hall. Read the full details of this massive undertaking here. While the Great Hall will be close to the public for the duration of the construction (beginning December 2020), MOA and all other gallery spaces in the Museum will remain open during the Great Hall seismic upgrades.

  • Anticipated schedule of activity:
    • November 16 – 27, 2020: Poles in the Great Hall will be lowered and moved to an adjacent gallery where they will rest for the duration of the seismic upgrades. Visitors will have a rare opportunity to witness the delicate and complex process of lowering these massive carvings, and to see them resting once lowered.
    • Early December 2020: A construction hoarding wall will be erected to close the Great Hall from the rest of the Museum. The Great Hall will not be accessible to the public from this point forward.
    • January 2021: Construction begins and is anticipated to be completed in Summer 2022. MOA and all other gallery spaces in the Museum will remain open during the Great Hall seismic upgrades.

Please follow the directional signage throughout the Museum. You may be asked to wait in line to enter certain gallery spaces or exhibitions within the Museum.

Please do not touch anything while inside the Museum, including the visible storage drawers in the Multiversity Galleries.

All visitors are required to wear non-medical masks, when indoors at MOA and on the UBC campus in accordance with UBC’s COVID-19 Safety Plans.

A MOA staff host will be on site in the Museum and can answer any questions you may have. We’re there to support your visit, and to help ensure that new physical distancing measures and policies are respected.

To visit the MOA Shop, you may be asked to wait in line to enter. For any MOA Shop purchases, we can only accept credit card (VISA, Mastercard) or debit card or MOA gift cards. We regret we cannot accept cash payments.

New physical distancing and santizing measures are in place at Café MOA. There is limited seating inside the Café.

All visitors will be asked to follow the policies, procedures and visitor code of conduct listed on this page. MOA reserves the right to deny or revoke entry to the Museum to any visitor who does not adhere to any stated policies or code of conduct.

 

6. Visitor Code of Conduct

  • Please do not come to MOA if you or any member of your party is feeling sick.
  • Please keep a two-metre distance from others outside of your party at all times.
  • Please cough and sneeze into your elbow.
  • Please do not touch anything while inside the Museum.
  • Please do not consume any food or drink inside the Museum.
  • Please be respectful of your fellow visitors and MOA staff.