Welcome to MOA! Face masks are required inside the Museum, until further notice (updated April 21, 2022). Read full COVID-19 safety protocols →

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Procedures for a Safe Visit

Updated April 21, 2022

Welcome to MOA! MOA is open to the public, and we have implemented new visiting procedures—for your safety, and ours.

Please read the following information carefully. We want you to enjoy a safe and pleasant visit, so we ask that all visitors follow the policies, procedures and visitor code of conduct listed on this page. This information is subject to change, so check back for the latest updates before buying your ticket and again before arriving for your visit.

We are happy to see you soon.

Jump To:
  1. Planning Your Visit
  2. Ticketing + Admissions
  3. Before You Arrive
  4. When You Arrive
  5. Inside the Museum
  6. Visitor Code of Conduct
  7. UBC’s COVID-19 Safety Plans

1. Planning Your Visit

Hours

Museum

  • Tuesday – Sunday, 10 am – 5 pm
  • Extended seasonal hours as of May 23, 2022: Open Mondays, 10 am – 5 pm; Open Thursdays until 9 pm

MOA Shop

  • Tuesday – Sunday, 10 am – 5 pm
  • Extended seasonal hours as of May 23, 2022: Open Mondays, 10 am – 5 pm; Open Thursdays until 9 pm

Audrey and Harry Hawthorn Library and Archives at MOA

Café MOA

  • Please note: Café MOA is permanently closed. We encourage you to visit other nearby dining options on campus.

Great Hall Seismic Upgrades

  • In order to upgrade the resiliency of MOA’s Great Hall and protect its irreplaceable collection in the event of a major earthquake, the Museum has begun preparations to seismically upgrade and rebuild the iconic space. Read the full details of this massive undertaking here.
  • While the Great Hall will be closed to the public for the duration of the construction, MOA and all other gallery spaces in the Museum will remain open during the Great Hall seismic upgrades.
  • Anticipated schedule of activity:
      • Early December 2020: A construction hoarding wall erected to close the Great Hall from the rest of the Museum. The Great Hall is closed to the public from this point forward.
      • 2021 – 2023: Construction takes place and is anticipated to be completed in Fall 2023. MOA and all other gallery spaces in the Museum will remain open during the Great Hall seismic upgrades.

How to visit

Masks are required while inside the Museum for all visitors five years and older, until further notice (updated April 21, 2022).

Proof of vaccination is not required to visit MOA. This includes general museum admission, the MOA Shop, special events and public programs, and school visits.

Museum admission is daily general admission. Visitors are welcome to purchase admission tickets in-person upon arrival, or pre-book online. Pre-booked online tickets are valid for the selected date, during regular museum hours.

Book your ticket

(Online tickets are available to purchase approximately two months in advance.)

Once inside MOA you are welcome to spend as much time as you’d like until closing time. We recommend that you arrive no less than one hour before closing time in order to enjoy a full visit. Visitors typically spend 1.5 to 2 hours at the Museum.

If you or any member of your party are feeling sick, or have been told to isolate by Public Health—please stay home. We look forward to welcoming you back in the near future.

MOA reserves the right to deny entry or participation to anyone who doesn’t comply with MOA’s stated policies, procedures and visitor code of conduct.

For general inquiries about the Museum, please contact MOA’s reception: info@moa.ubc.ca, 604-827-5932.

For technical assistance to book online tickets, please contact The Chan Centre (MOA’s ticketing operator): tickets@tickets.ubc.ca, 604-822-2697.

2. Ticketing + Admissions

Museum admission is daily general admission. Visitors are welcome to purchase admission tickets in-person upon arrival, or pre-book online. Pre-booked online tickets are valid for the selected date, during regular museum hours.

We recommend that you arrive no less than one hour before closing time in order to enjoy a full visit.

Please note: no refunds or exchanges will be issued for online tickets—including if you miss your selected date.

Book your ticket

(Online tickets are available to purchase approximately two months in advance.)

Special Admissions

MOA Members receive free admission and can pre-book a free ticket online, and must present a valid MOA membership card at point of entry.

UBC students, staff and faculty receive free admission and can pre-book a free ticket online, and must present a valid UBC photo ID at point of entry.

Indigenous peoples receive free admission and can pre-book a free ticket online.

Children 6 years old and under receive free admission and can pre-book a free ticket online.

Complimentary passes, special admission privileges, pre-paid vouchers (including Access 2 Card; Tourism Challenge; MOA complimentary passes; UBC Alumni discount; University Neighbourhood Association privileges; UTown privileges) are accepted in-person, upon arrival.

Coupons and other offers (such as Entertainment Book, BCAA, Groupon, etc.) are accepted in-person, upon arrival. 

Technical Assistance

MOA’s online ticketing is operated by the The Chan Centre. You will be required to create an online account with The Chan Centre to complete your online booking. (If you have previously purchased tickets to events at The Chan Centre, or have previously registered for any of MOA’s ticketed events and workshops, you may already have an existing online account—you will need to log into that account.)

For technical assistance to book timed-entry tickets online, please contact The Chan Centre: tickets@tickets.ubc.ca, 604-822-2697.

If you have pre-booked an online ticket, and are no longer able to visit because you are sick, or have been told to isolate by Public Health—please call 604.827.5932.

3. Before You Arrive

Museum admission is daily general admission. Visitors are welcome to purchase admission tickets in-person upon arrival, or pre-book online. Pre-booked online tickets are valid for the selected date, during regular museum hours.

Book your ticket

Read the full ticketing and admission policies:

Ticketing + admission policies

Just Before Your Visit

Masks are required while inside the Museum for all visitors five years and older, until further notice (updated April 21, 2022).

Proof of vaccination is not required to visit MOA. This includes general museum admission, the MOA Shop, special events and public programs, and school visits.

If you or any member of your party is feeling sick, or have been told to isolate by Public Health—please stay home. We look forward to welcoming you back in the near future. If you have pre-booked your admission ticket online, and are no longer able to visit for any of the above reasons, please call 604.827.5932.

Please travel light. MOA has limited lockers to store personal items. There is no storage for large bags or suitcases.

Please be aware that food and drink cannot be consumed in areas inside the Museum.

 4. When You Arrive

Masks are required while inside the Museum for all visitors five years and older, until further notice (updated April 21, 2022).

Proof of vaccination is not required to visit MOA. This includes general museum admission, the MOA Shop, special events and public programs, and school visits.

If you have pre-booked an online admission ticket, please have it ready, when you arrive on site.

If you are driving, please note that paid parking is in effect across the UBC campus, including the MOA parking lot and the Rose Garden parkade.

Please respect other people’s personal space and consider their situations and comfort levels.

MOA reserves the right to deny or revoke entry to the Museum to any visitor who does not adhere to any stated policies or code of conduct.

5. Inside the Museum

Masks are required while inside the Museum for all visitors five years and older, until further notice (updated April 21, 2022).

Proof of vaccination is not required to visit MOA. This includes general museum admission, the MOA Shop, special events and public programs, and school visits.

Please respect other people’s personal space and consider their situations and comfort levels.

Please travel light. MOA has limited lockers to store personal items. There is no storage for large bags or suitcases.

Please be aware that food and drink cannot be consumed inside the Museum.

All visitors are asked to follow the policies, procedures and visitor code of conduct listed on this page. MOA reserves the right to deny or revoke entry to the Museum to any visitor who does not adhere to any stated policies or code of conduct.

MOA staff are there to support your visit and to help ensure that new policies are respected.

6. Visitor Code of Conduct

  • Please do not come to MOA if you or any member of your party is feeling sick, or have been told to isolate by Public Health.
  • Please cough and sneeze into your elbow.
  • Please do not consume any food or drink inside the Museum.
  • Please be respectful of your fellow visitors and MOA staff.

7. UBC’s COVID-19 Safety Plans

MOA is a unit of the University of British Columbia, and as such follows the university’s COVID-19 policies. UBC’s full COVID-19 Safety Plans are available to read here.

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