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Visitor Information Volunteer

Volunteers at the Visitor Information Desk welcome and inform Museum visitors.

Tasks include:

  • Greeting visitors
  • Providing information about the Museum layout, exhibitions and guided tours
  • Informing visitors about the Museum, the UBC Campus, and local attractions.  Details are available in materials, folders and iPad at the Visitor Information Desk

Volunteers gain:

  • Front of house experience
  • New and unusual factoids about the Museum and area
  • Contact with other volunteers as shifts overlap
  • Function as the public face of the Museum
  • Field trips specifically designed for volunteers
  • Opportunity to attend relevant courses

Visitor Information volunteers come from a wide variety of backgrounds. The ideal volunteer should:

  • Be interested in meeting people
  • Answer inquiries in a patient and engaging manner
  • Use a problem-solving attitude
  • Have experience in meeting people
  • Be fluent in languages (an asset)


  • All new volunteers are required to attend all three sessions of MOA 101: Introductory Training Seminar (Dates will be announced during our active recruitment period)
  • 2 shifts at the Visitors Information Desk with an experienced volunteer
  • Ongoing support as required
  • Attendance at General Meetings for all volunteers. These take place six times a year on Monday afternoons in September, November, January, March, April and May
  • Attendance at Visitor Information Committee meetings throughout the year


  • 2 years
  • Minimum of one 2.5-hour shift per week, particularly weekends
  • Attend meetings and social gatherings